Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable orįor QR Code Transactions: For QR code transactions, you may be required to provide us with alternative evidence of delivery or such additional documentation or information relating to the transaction.Challenge: Challenge the buyer’s dispute with relevant information. Accept: Accept the buyer’s dispute and solution. Compelling evidence could include a system of record showing the date the item was sent and that it was either: Technically speaking, you can choose to respond to a dispute in a few different ways, including: Reply: This involves responding to the buyer and entering any relevant information depending on their initial dispute. Signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount (based on the currency of the payment) listed in the signature confirmation threshold table Signature confirmation is online documentation, viewable at the shipping company’s website, indicating that the item was signed for.įor Intangible goods: For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled.An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).An address for the recipient that matches the shipping address on the Transaction Details page.Date of delivery and ‘delivered’ status.These eligibility requirements for coverage can also be found in the Seller Protection section of our User Agreement Payments made in respect of gold (whether in physical form or in exchange-traded form).The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat.It involves a payment made using PayPal Payouts and Mass Pay.It involves a payment sent using PayPal’s friends and family functionality.It relates to the purchase of a financial product or investment of any kind.It involves items equivalent to cash including gift cards.It involves sales that are not processed either through a buyer’s PayPal account or a PayPal guest checkout transaction.It involves an item that you deliver in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in person by using a PayPal goods and services QR code.It involves an item that PayPal determines, in its sole discretion, is a counterfeit item.you described an item as “new,” but sent a used one). Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. However, there are instances where Seller Protection doesn’t apply: Depop reserves the right to resolve disputes on behalf of sellers, which may include issuing a refund to a buyer on your behalf (in accordance with our Terms of Service).Most PayPal transactions are covered as long as they follow these requirements. Make sure you respond to all communications within the stated timeframes this will ensure matters can be resolved quickly and is one of the eligibility criteria for Depop Protection. Our support team will look into all of the information provided so far by the buyer and seller and get in touch by email (the email address registered to your Depop account) for details if needed. How does Depop resolve an escalated issue? Be aware that disputes must be opened within 180 days of your payment date and that you and the seller will have 20 days to work things out. To get things going, open a dispute in the Resolution Center. This means our support team will look into it and make sure a fair resolution is reached. PayPal Purchase Protection helps buyers who make purchases and dont receive the item, or it differs from what they ordered. When a resolution can’t be reached between a buyer and seller, the issue is escalated to Depop. What does it mean when an issue is escalated? We can however give you advice and assistance where possible to help get your issue sorted.) (Depop has no direct access to, or visibility of PayPal transactions, so we can’t resolve PayPal disputes on your behalf. If you want to raise an issue for a purchase you made with PayPal, you’ll need to do so on PayPal. Issues with purchases made with PayPal are raised and resolved directly on PayPal. What if the item was paid for with PayPal? If you’ve received an item that isn’t as described you’ll need to open a dispute with Depop directly. Right now, you can only report an item that hasn’t arrived in the Resolution Centre. Keep track of any issues raised via the Resolution Centre.Reach a resolution with a seller or buyer.The Resolution Centre helps buyers and sellers resolve certain issues that may arise on Depop.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |